Relationship Building

Mastery of the relationship building principles, processes, behaviors and skills essential to the creation and maintenance of value adding relationships within and ouManagement Possiblede the organization.

Learning and Application:
• Understand collaboration and how to develop it in relationships.
• Understand and apply the protocols necessary to establish and sustain value added relationships.
• Understand and apply principled negotiation to achieve win/win outcomes in dealings with others.
• Be able to competently apply the behaviours and skills of relationship building.

Outcomes:
• Highly skilled relationship builders.
• Value adding internal and external relationships.
• Superior internal and external customer service.
• Stronger customer commitment and retention.
• Mutually beneficial alliances.

Skills & Behaviors:
• Networking
• Building alliances
• Building trust
• Conveying respect
• Negotiating
• Executing protocol
• Accommodating the style of others
• Exhibiting genuine sympathy
• Demonstrating commitment to service